Customer Service Concierge - Beverly Hills

Retail Store Customer Service

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties to support your client experience. You will work in your assigned store and you will report to a Sales Manager.

What You'll Do

• Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
• Swiftly manages escalated customer issues; partner with in-store leadership when required.
• Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
• Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.

What You Bring

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including :

For more information, please click "Our Benefits" section on our career site or reference the link here .

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and / or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.