We are seeking an experienced and motivated Auto Repair Shop Manager / Salesperson to oversee daily operations, manage customer relationships, and drive shop sales. The ideal candidate has strong automotive knowledge, excellent communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities :
Customer Service & Sales :
- Greet customers, understand their vehicle concerns, and provide accurate repair estimates.
- Upsell recommended maintenance and repair services in a professional and transparent manner.
- Maintain strong relationships with repeat and new customers to ensure satisfaction and retention.
Shop Management :
Supervise technicians and ensure all repairs are completed efficiently and accurately.Schedule jobs, allocate work, and monitor progress to meet deadlines.Maintain a clean, organized, and safe work environment.Operations & Financials :
Manage parts ordering, vendor relationships, and inventory levels.Track daily sales, labor hours, and profitability targets.Prepare and review work orders, invoices, and reports.Team Leadership :
Motivate and coach the team to achieve performance goals.Ensure compliance with company policies and safety standards.Support training and development of staff.