Wholesale Operations Manager Service Assurance

Wholesale Operations Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role is hybrid with three days in the office. The Wholesale Operations Manager plays a pivotal role in shaping the operations and service assurance experience for T-Mobile's Wholesale partners. This individual contributor role ensures operational efficiency, proactive service performance, and seamless alignment with business objectives powered by automation, API integration, and data-driven insights. You'll partner closely with IT, Engineering, and Operations teams to optimize tools, build scalable systems, and deliver an exceptional end-to-end Wholesale experience. This is a high-visibility role for a technically minded operations leader who thrives on solving complex problems and driving innovation without direct people management responsibilities.

Key Responsibilities

• Wholesale Tools & API Integration : Define technical and operational requirements, collaborating with IT and Engineering to enhance Wholesale tools and ensure seamless API and backend integration for maximum scalability.
• Automation & AI : Champion the use of AI and automation to reduce manual effort, streamline workflows, and accelerate issue resolution through scripts, APIs, and system-driven logic.
• Service Assurance & Monitoring : Implement and maintain anomaly detection, automated alerts, and performance dashboards to proactively identify, analyze, and mitigate service-impacting issues.
• Data-Driven Insights : Build and maintain KPI dashboards and standardized metrics, transforming API-sourced data into actionable intelligence for leadership.
• Business Architecture : Partner with senior operations leaders to create and maintain key artifacts such as process documentation, business requirements, API flow diagrams, and operational roadmaps.
• Governance & Alignment : Capture tactical and strategic business goals, ensuring system traceability and measurable outcomes across tools and processes.
• Cross-Functional Collaboration : Work across IT, Product, and Business Development teams to support system design, implementation, and continuous improvement initiatives.
• Operational Excellence : Monitor and report on partner service performance, identify improvement opportunities, and ensure readiness for system or process changes.

Qualifications

4+ years in service assurance, operations, or technical program management within telecommunications or a related field.

Proficiency in data analysis and visualization; ability to turn complex datasets into actionable insights.

Why T-Mobile

At T-Mobile, innovation and connection power everything we do. As part of our Wholesale Service Assurance team, you'll drive automation, operational excellence, and next-gen partner experiences that redefine what's possible in telecommunications.

Base Pay Range : $85,100 - $153,600 Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance.

To find the pay range for this role based on hiring location, visit https : / / paylookup.t-mobile.com / paylookup?reqID=REQ336215¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladderit's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growthand we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.