TECHNICAL SUPPORT SPECIALIST - US Residence based position

Overview

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and dedication, learning from diverse perspectives to redefine what's possible. If you're hungry to build a varied and meaningful career in a community of brilliant minds making a real difference, there's a place for you at Bayer.

Technical Support Specialist - US Residence based position

Purpose

The Technical Support Specialist provides enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software). The role aims to improve response time, first-time fix rates, productivity and customer satisfaction. The specialist will develop, document and communicate new procedures and processes that meet industry compliance, regulatory and customer standards, support service initiatives for remote connectivity and operational efficiencies, and support the PCU program to enhance biomed partnerships and TAC. The incumbent will maintain technical certification and stay up to date with current service process procedures / policies to provide field service or TAC support as needed.

The shift is a rotating 8-hour schedule, Monday to Friday, with start times as early as 6 : 00 AM EST and end times as late as 11 : 00 PM EST, plus rotating weekend shifts (Saturday / Sunday) from 7 : 30 AM–3 : 30 PM EST. OT may be required.

Your Tasks and Responsibilities

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first-time fix rates, productivity and overall customer satisfaction.
• Performs high-quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and work orders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to ensure the team has tools, equipment and parts necessary to complete the job.
• Provides install and post-install support for existing and future Bayer software offerings and entitlements.
• Assists in coaching and mentoring of new team members in their technical capacities.
• Supports software upgrades and other vulnerability mitigation processes as needed.
• Administers systems, including portal rights, self-service licensing and device access keys so that internal and external customers have timely access to needed software.
• Assists in developing, documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards.
• Builds strong relationships across multiple departments including marketing, new product development, sales and operational excellence.
• Contributes to creating a motivational, performance-driven team environment and a collaborative culture where team members support one another.

Who You Are

Required Qualifications

Preferred Qualifications

Compensation and Benefits

Employees can expect a salary between $67,341.00 and $101,011.00. Additional compensation may include a bonus or commission (if relevant). Benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is an estimate and may vary based on location, market data, skills, experience, degrees and certifications, and other factors.

This posting will be available for application until at least 9-2-25.

Your Application

Bayer offers competitive compensation and benefits. If you meet the requirements and want to impact our mission, apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies : Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer / Disabled / Veterans. Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities.

Bayer is an E-Verify Employer.

Location

Location : United States – Residence Based (multiple locations supported). See posting for details.

Division : Pharmaceuticals

Reference Code : 851858

Contact : hrop_usa@bayer.com

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