Shipping Associate
The purpose of the Shipping Associate is to manage the daily operations of e-commerce orders at the store location. Primary responsibilities encompass retrieving customer orders and efficiently packing and shipping them within specified timeframes.
Responsibilities include :
- Deliver unwavering and consistent quality customer service, aiming to ensure each customer enjoys a successful and satisfying shopping experience.
- Offer a friendly and welcoming greeting to any customer within a ten-foot radius of your position.
- Develop a comprehensive understanding of all products and remain informed about the latest special offers.
- Proficiently navigate and utilize the HCL operating system to access and confirm the status of active customer orders.
- Carefully select all products based on the customer's order list, ensuring accuracy and satisfaction.
- Skillfully package, label, and prepare orders for shipment using external carriers, maintaining the integrity of each item.
- Assist with receiving activities during periods of low order activity.
- Demonstrate a solid understanding of safety protocols and employ best practices when handling materials.
- Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
- Operate company handhelds, forklift, pallet jack, ladder, and other retail equipment.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King's Values : People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Essential qualities for success include :
Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.Experience in managing multiple tasks and maintain a proactive and results-driven approach.Ability to prioritize activities based on urgency and importance, adapting schedules, and plans as necessary.Proven track record of consistently producing error-free work and meeting quality standards.Ability to work independently without supervision.Ability to access and use the in-store computer, scanning system, and wireless handheld unit.Physical requirements include :
Ability to maintain a seated or standing position for extended durations.Ability to lift, push, and / or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.Able to navigate and access all facilities.Skill to effectively communicate verbally with others, both in-person and via electronic devices.Close vision for computer-related activities.Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.