Client Intake Coordinator (Bilingual)

Job Description

Job description : About Us

At the Autism Center of Excellence (AutismCOE), we are dedicated to delivering compassionate, evidence-based ABA therapy that helps children with autism reach their potential. With clinics across North Carolina, we create welcoming, inclusive spaces where families feel supported and every team member plays a role in making a lasting impact.

Position Overview

We are seeking a Bilingual Intake Coordinator for our Richmond clinic. As the first point of contact for new families, you will play a vital role in starting their ABA journey. Through professionalism, empathy, and clear communication, you’ll guide families through the intake process, ensuring they feel informed, valued, and cared for from the very beginning.

What You’ll Do

• Serve as the first friendly, welcoming connection for new families
• Conduct intake calls to collect key information and explain the therapy process
• Monitor evaluation progress and partner with the operations team for smooth onboarding
• Maintain accurate records and update internal systems in a timely manner
• Act as a central communication link between families and the clinical team
• Track intake status and provide ongoing follow-up support when needed
• Provide bilingual support in English and Spanish to ensure accessibility for all families
• Collaborate across departments to create a seamless intake experience

What You Bring

Perks & Benefits

Start Their Journey with Care.

If you’re passionate about helping families access life-changing services—and want to grow with a purpose-driven team—we’d love to hear from you.

AutismCOE is proud to be an Equal Opportunity Employer.

Requirements

Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or related field (preferred) Bilingual fluency in English and Spanish (required) Experience in intake, administrative support, or customer service (required) Familiarity with ABA therapy or behavioral health services (required) Strong communication and interpersonal skills Excellent organization and time-management abilities Ability to thrive in a fast-paced, collaborative environment Warm, professional, and family-focused demeanor