Customer Success Manager, Strategic (West)

Customer Success Manager, Strategic (West)

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1 : 1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.

Attentive's growth has been recognized by Deloitte's Fast 500, Linkedin's Top Startups, and Forbes Cloud 100 all thanks to the hard work from our global employees!

What You'll Accomplish

• Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including : goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a "consultant" perspective in all customer interactions
• Regularly lead and present at customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

Your Expertise

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants : The US base salary range for this full-time position is $85,000 - $125,000 + bonus / commission + equity + benefits.

Equity is a substantial part of the total compensation package. Our salary ranges are determined by role, level and location.

Attentive Company Values

Learn more about AWAKE, Attentive's collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.