Residential Property Collections Manager (New York)

A prominent Manhattan-based Property Management group is seeking a highly skilled and results-oriented Collections Manager to take full ownership of the collections process across a residential portfolio of over 3,000 units. This is a hands-on role responsible for driving collections performance, managing all delinquent accounts, and overseeing legal escalations and reporting, with the goal of significantly reducing past-due balances, and proactively managing risk and exposure. This position is ideal for a proactive professional who can operate independently, manage competing priorities, and deliver consistent results with minimal oversight.

Core Responsibilities

Own and manage the full collections process for all residential accounts across the portfolio.

Monitor, analyze, and act on account delinquencies to reduce total past-due balances.

Maintain accurate resident account records, track communications, and escalate accounts to legal as needed.

Act as the main point of contact for residents with overdue accounts, applying strong communication and negotiation skills to resolve balances.

Partner with legal, accounting, and property management teams to ensure timely and compliant handling of accounts.

Draft and send notices, settlement offers, and other resident communications.

Propose payment terms and negotiate resolution plans when appropriate.

Generate regular reporting on collections performance, account aging, legal status, and resolution rates.

Review and refine internal collections processes to ensure efficiency, consistency, and legal compliance.

Stay current on local and federal regulations related to debt collection and fair housing practices.

Position Requirements

Minimum 5+ years of collections experience in residential property management.

Demonstrated ability to manage collections independently and reduce delinquency at scale.

Strong understanding of NYC housing laws, debt collection practices, and legal escalation processes.

Excellent written and verbal communication skills, with a focus on professionalism and empathy.

High level of organization and attention to detail, especially when managing large account volumes.

Financial acumen and the ability to interpret ledgers, balances, and payment histories.

Proficiency in MS Excel and familiarity with property management software such as Yardi, Salesforce, or equivalent.

Ability to prioritize and manage time effectively in a fast-paced environment.

Experience in Yardi required.

College degree in finance, real estate, or related field required.