Warehouse Lead - Value Add

Job Description

Job Description

Outdoor Cap is seeking a Warehouse Lead team member to support the Outdoor Cap Distribution Operations leadership team. Team Leads actively enforce the goals, policies, procedures, and implement standards in the Company’s training and development. Support Supervisor and / or Manager in the day-to-day activities of the team. Provides directions, plans and coordinates team members and resources to ensure internal and external Customer’s needs and expectations are met or exceeded. Provides timely positive and constructive feedback to team members to improve performance. The Warehouse Lead will build and maintain effective relationships within their departmental team, our customer’s operations, Transportations team, Customer Care team, Sales team and other Distribution Center departments.

Key Responsibilities

• Assists in providing training / direction for others.
• Provides timely positive and constructive feedback to team members to improve performance.
• Provides directions, plans and coordinates team members and resources to ensure internal and external Customer’s needs and expectations are met or exceeded.
• Warehouse Lead ensures that all orders processed through the Warehouse are tagged, packaged and shipped in a timely and accurate manner as per the Customer’s request.
• Work with other departments within the Company to meet daily goals.
• Address all issues and develop solutions.
• Establish effective relationships with peers to promote unity and teamwork.
• Responsible for training and motivating team members.
• Collaborate with Leads and other Supervisors in other departments when needed.
• Work with Customer Care and Sales teams to retrieve correct Customer information.
• Communicates with Customer traffic department for routing and shipping instructions.
• Stays current with various routing guide instructions per customer.
• Research all customer changes and communicates them to the team.
• Research quality errors and develop new ways to improve accuracy.
• Communicate all discrepancies and concerns to appropriate departments to resolve issues.
• Execute the Company’s Mission, Vision and Values.

Skills and Competencies

Education and Qualifications

Physical Requirements

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.