Full Time Assistant Store Manager (Store 7556)

Overview

Full Time Assistant Store Manager (Store 7556)

Be among the first 25 applicants. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we have something for everyone.

Responsibilities

• Provide best-in-class guest service : greet guests promptly; respond to questions / concerns quickly and courteously; assist guests with meeting their video gaming needs; inform guests of promotions; recommend additional items as appropriate; demonstrate selling behaviors during every transaction; circulate throughout the store to prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases / returns accurately using the POS system; ensure correct changes, provide receipts, and maintain high-quality guest service.
• Respond to guest questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop guest benefits (e.g., new title reservations, trade-in, Pro Rewards).
• Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines.
• Observe associate performance and provide feedback; address unsatisfactory performance as directed.
• Provide recognition and feedback to associates; document feedback in the HR system in partnership with the Store Manager.
• Ensure onboarding and training for associates prior to opening or closing a shift; ensure knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates, manage breaks, and ensure optimal staffing for guest service.
• Approve payroll, manage paid time off and time edits, and ensure accurate compensation.
• Maintain store cleanliness and merchandising per guidelines; ensure fixtures and equipment are functional.
• Fulfill Omni-Channel orders and ship daily.
• Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; report concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals; complete administrative duties.
• Conduct store inventory counts, restock merchandise, and organize products for easy access.
• Count, balance, and reconcile daily transactions; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies; conduct inventories and report discrepancies to management.
• Process defectives / recalls and stock pulls accurately; label boxes with packing lists.
• Maintain associate and guest safety; report injuries per guidelines.
• Maintain organized store records / files and up-to-date manuals.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to GameStop policies and the Code of Standards, Ethics & Conduct; follow opening / closing procedures.

Qualifications

Key Job Skills And Abilities

Benefits and Compensation

This position accepts applications on an ongoing basis. Keep in mind that job descriptions may change based on business needs.

J-18808-Ljbffr