Middle Market Client Experience Consultant Cigna Healthcare Hybrid Overland Park, KS or St. Louis, MO

Client Experience Coordinator

The Client Experience Coordinator partners with the Middle Market Client Managers to drive retention and growth by helping clients optimize the value they realize from Cigna's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.

Essential Functions & Scope of Role

• Support Middle Market Client Manager's strategic selling approach that best demonstrates Cigna Healthcare's value
• Develop / Maintain a 'Trusted Partner' relationship with Client Managers
• Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
• Maintain in-depth knowledge of Cigna products / solutions / services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
• Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
• Ensure all communications are clear / concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition may require broad organizational collaboration, influence, and escalation

Qualifications

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.