Temporary Support Associate

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate – Job Description

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

• CASH WRAP

Greeting the customer with a smile and eye contact, offering your name; interact genuinely and naturally with the customer; read cues and determine customers' needs; conduct email / name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy; create lasting impression by thanking the customer and providing a reason to return; represent Coach brand appropriately.

Receive shipment and transfers; notify Store Management when new product arrives; scan cartons / transfers, verifying store information; communicate discrepancies to Store Management; process shipment / transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite / remote warehouse as applicable); shift / organize product in the stockroom; react to sell-through and make room for new product; manage stock levels / product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts as directed; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards.

Regularly analyze sales floor to assess replenishment needs; replenish sales floor / assigned zone; react to sell-through and execute visual merchandising needs; support sales floor activities as directed; effectively communicate information pertaining to price points, features / benefits, color and stock availability to customers; respond to customer requests confidently; partner with sales team or Store Management when needed; uphold housekeeping standards.

Competencies

Can be counted on to exceed goals, consistently among top performers with a bottom-line orientation.

Dedicated to meeting the expectations and requirements of internal and external customers; builds trust and strong relationships.

Generates new and unique ideas; makes connections among / within ideas; adds value in brainstorming settings.

Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact.

Learns quickly in new problems; open to change; analyzes successes and failures for improvement; enjoys unfamiliar tasks.

Finishes tasks with energy and determination, even under resistance.

Handles change and risk; can act without the total picture.

Qualifications & Requirements

1-3 years of retail experience (cashier / stock / sales), preferably in a luxury retail service environment; knowledge of fashion trends and competition.

High school diploma or equivalent; college degree preferred.

Knowledge of cash register systems, basic computer skills (iPad / laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets.

Ability to work at a fast pace; communicate effectively; maneuver around the store, stock room, and shelves; bending / kneeling required; frequently lift and carry up to 25 pounds; may lift / carry product or cartons up to 50 pounds to process shipments / transfers.

Able to meet Coach Scheduling & Availability Expectations, including flexible schedules with nights, weekends, and holidays during high retail traffic and sales days.

Notes

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Equal Opportunity & ADA

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related to the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis. This statement applies to all employment actions including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination.

Americans with Disabilities Act (ADA) : Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.

Visit Coach at www.coach.com.

Compensation & Benefits

BASE PAY RANGE

$15.00 to $17.25 per hour.

General Description of All Benefits : Health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off. General Description of Other Compensation : Discounts on products and incentive compensation.

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