Vitamin Manager

Vitamin Manager

The Vitamin Manager is responsible for the successful operation and profitability of the vitamin department as well as training, directing and monitoring all department staff. Department Managers are responsible for the success of their own department and are required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis.

Main Ingredients :

• Providing world class customer service as a number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating an inviting, full and shopable department.
• Ordering for the vitamin department and maintaining accurate inventory levels.
• Managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
• Ensuring all in-stock products / conditions meet company standards.
• Offering and following up on special orders.
• Merchandising shelves, endcaps and dynamic displays.
• Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Training and monitoring department personnel including assigning and following up on tasks.
• Working with other department managers to cross-train staff to accomplish all needed tasks.
• Conducting active and passive demos.
• Supervising the Nutritional Health Coach (NHC) when the NHC is performing vitamin aisle duties.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance and / or disciplinary issues within the department.
• Opening and closing of store, including DSR and the closing cash process.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Answering customer questions per company standards and policies, including the use of Structure / Function statements and / or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.

Although this is a general outline of job responsibilities all employees are expected to be 'hands on' and do whatever it takes to get the job done and make the company thrive.

Recipe for Success :

All Crew Members :

Full-Time Crew Members (30+ hours / week) :

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief : All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands :

Physical Requirements :

Environmental Requirements :