Customer Supply Chain Specialist

Supply Chain Support Specialist

Provide dedicated supply chain support to customers and sales reps, advising on product shortages, delivery dates, and price changes. Maintain strong relationships with customers' supply chain teams to maintain efficient order-to-invoice processes.

Responsibilities

• Provide dedicated customer supply chain support to an assigned channel of customers and sales representatives. Advise customers and / or sales reps on product shortages, expected delivery dates and price changes.
• Build relationships with customer's supply chain team to maintain best in class order to invoice (OTI) efficiencies.
• Manage order process (EDI, manual, rush orders) for both Customers and sales representatives.
• Resolve order blocks, price issues, inventory issues and follow-up with customers as needed.
• Collaborate with Customers and Sales to establish mutually agreeable lead-times for product delivery and schedule activities to consistently achieve those lead-times.
• Generate and review a complexity of reports related to open orders, operations and sales to monitor key performance indicators (KPIs) such as OTIF, Open Orders, Shipped Not Billed for assigned channel.
• Process OSI's (Operational Service Issues) that result from shortages / mis-picks, damaged freight, price discrepancies.
• Communicate with internal and external partners to meet vendor compliance requirements. Escalate when necessary to meet and improve customer's vendor compliance scorecards.
• Responsible for accessing Customer portals to update and resolve order issues in accordance to Customer guidelines.
• Monitor Vendor Compliance Retail inbox in combination with the Appian site to ensure all tasks are completed promptly. Tasks must be resolved in Appian or disputes submitted within the required timelines.
• Establish and maintain positive working relationships with internal departments such as receivables, pricing, marketing, returned goods, warehousing, and transportation to ensure smooth operations.
• Identify and evaluate cost-effective opportunities to streamline operations, enhance customer service, and minimize operational expenses.

Required Experience

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position :

$23.25 - $32.50 Hourly

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.