Director Experience Transformation and Consumer Insights (Morristown)

Required Qualifications

• Bachelors degree required; Masters preferred (e.g., Engineering, Healthcare Administration, Business, Organizational Leadership)
• Minimum of 7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
• Certification in Lean, Six Sigma Black Belt, or equivalent required
• Demonstrated success leading cross-functional change in large, complex organizations
• Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
• Excellent facilitation, communication, and coaching skills
• Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel

Preferred Attributes

• Systems thinker with the ability to drive clarity in ambiguity
• Passion for mission-driven work and the human side of care
• Ability to balance compassion with accountability in leading cultural change
• Experience working across diverse healthcare settings including hospitals, ambulatory, and medical group environments

Working Conditions

• Hybrid work model with regular on-site presence across system locations
• Occasional evening or weekend support for strategic events, training, or improvement efforts .