Patient Experience Specialist

A company is looking for a Patient Experience Specialist.

Key Responsibilities

Provide excellent customer service and achieve quality outcomes with a goal of one call resolution

Support pharmaceutical companies by gathering and entering data from patients, providers, or pharmacies for copay card activation and troubleshooting

Maintain communication with leadership regarding patient status and program effectiveness while following established guidelines and escalating complex cases as needed

Required Qualifications

High School Diploma or GED equivalent

Minimum of 6 months previous call center experience preferred

Basic computer skills and proficiency in Microsoft products

Ability to type 30 WPM while conversing

Experience in a confidential information environment