Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Oshkosh, Wisconsin. This is a long-term contract to hire position offers an excellent opportunity to enhance your customer service skills in a dynamic retail environment. The role involves providing exceptional service to customers while handling various operational tasks.

Responsibilities :

• Engage directly with customers to address inquiries and provide solutions in a detail-oriented and friendly manner.
• Process invoices accurately and efficiently to ensure smooth transaction handling.
• Manage the cash drawer, including balancing and reconciling funds at the end of shifts.
• Perform order entry tasks with attention to detail and accuracy.
• Handle inbound and outbound calls to assist customers with their needs.
• Collaborate with team members to maintain a positive and productive work environment.
• Ensure compliance with company policies and procedures during all customer interactions.
• Proven experience in a customer service role, preferably in a call center or retail setting.
• Strong communication skills for handling inbound and outbound calls effectively.
• Ability to perform accurate order entry tasks in a fast-paced environment.
• Excellent problem-solving skills to address customer concerns promptly.
• Availability to work rotational Saturday shifts as part of the weekly schedule.
• Capability to adhere to company policies and collaborate well within a team.
• High level of professionalism and reliability in all aspects of the role.

If you have questions, give Kara a call at 920-666-6382!