Warehouse Office Manager

Rock-it CargoGrand Prairie, TX, US

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Job Description

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.

Rock-it Cargo brings iconic moments to the world. We’re proud to enable the world's moments in live events across live touring, sports & broadcasting, film & tv and experiential events. Rock-it Cargo operates seamlessly around the globe, bringing life-changing experiences to millions of people every year.

We are seeking an experienced and highly motivated Warehouse Office Manager to oversee all aspects of our warehouse operations and facility management. The ideal candidate will be a proactive problem-solver with a strong background in warehouse management systems (WMS), inventory control, and team leadership. This role requires a hands-on approach to ensure the efficient and accurate flow of goods, maintain a safe and organized work environment, and manage administrative duties as needed.

Expected Duration of Role : This full-time position is anticipated to run through December 2026, with potential opportunities for ongoing full-time employment beyond that timeframe.

Location : Dallas, Texas – On-site

Job Type : Exempt

Work Schedule : Standard on-site hours are Monday through Friday, 8 : 00 AM to 5 : 00 PM, with flexibility required based on business needs, including occasional evenings or weekends.

Key Responsibilities

Warehouse Operations :

Oversee all daily warehouse activities, including receiving, put-away, picking, packing, and shipping.

Manage and optimize inventory control processes to ensure accuracy and minimize discrepancies.

Implement and maintain WMS reporting, including per-customer breakdowns, to provide insights into operational performance and identify areas for improvement.

Develop and enforce standard operating procedures (SOPs) for all warehouse functions.

Conduct regular performance reviews and provide coaching and feedback to team members.

Foster a positive and productive work environment, promoting teamwork and communication.

Manage work schedules and time-off requests.

Generate detailed monthly billing reports for each customer based on their percentage of warehouse space utilized.

Calculate total monthly warehouse costs, including rent, utilities, and labor, and allocate these costs proportionally to each customer.

Analyze and present billing breakdowns to senior management and customers, ensuring transparency and accuracy.

Reconcile billing discrepancies and address customer inquiries regarding their monthly charges.

Collaborate with the finance department to ensure accurate and timely invoicing.

WMS and Reporting :

Generate and analyze WMS reports to track key performance indicators (KPIs) such as order fulfillment rates, shipping accuracy, and inventory turnover.

Create customized reports for per-customer analysis, providing detailed insights into order volume, shipping costs, and service levels, while presenting finds to senior management.

Facility Management :

Coordinate and oversee all facility upkeep and maintenance, including repairs, cleaning, and equipment servicing.

Ensure the facility is compliant with all safety regulations and standards (e.g., OSHA).

Manage waste disposal and recycling programs.

General Administration :

Oversee general office duties, including filing, data entry, and correspondence.

Act as the primary point of contact for external vendors and service providers.

Handle any other duties as assigned to ensure the smooth operation of the facility.

Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Qualifications :

Proven experience as a Warehouse Manager or in a similar leadership role.

Knowledge of warehouse management systems (WMS) and inventory control principles.

Demonstrated ability to create and analyze data-driven reports, particularly with a per-customer breakdown.

Excellent leadership and communication skills.

Strong problem-solving and decision-making abilities.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Knowledge of safety regulations and best practices.

Experience with facility maintenance and vendor management is a plus.

What GCL Will Offer You :

A growing logistics firm backed by an award-winning global parent company within the entertainment and luxury import / export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

Recharge & Reset : Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.

Your Health, Our Priority : Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.

Financially Fit : Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).

Family Matters : Welcoming a new addition? We offer generous paid parental leave for all parents.

Perks with a Purpose : Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!

Culture Club : We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.

Optional Add-Ons : Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.

Sweet Savings : Score potential discounts on home and auto insurance through Farmers Insurance.

GCL is committed to the inclusion of all qualified individuals. As part of this commitment, GCL will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@gcl.global . GCL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.

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Office Manager • Grand Prairie, TX, US