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Order Processing Coordinator
Order Processing CoordinatorPetpals Group Inc • Ontario, CA, US
Order Processing Coordinator

Order Processing Coordinator

Petpals Group Inc • Ontario, CA, US
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Job Description

Job Description

Benefits :

  • Competitive salary
  • Employee discounts
  • Opportunity for advancement

Order Processing Coordinator

Location : In-person (Ontario, CA)

Job Type : Full-time

About Petpals Group Inc.

PetPals is a family-run business with over 20 years of experience crafting eco-conscious, long-lasting cat furniture. Rooted in generations of feline devotion, we design products that meet the needs of cats while enhancing the aesthetics of modern living spaces.

Our team shares a deep passion for creating cozy sanctuaries that reflect both pet and owner purr-sonality. More than pet lovers, were a collaborative group that values kindness, customer care, and continuous improvement. If youre seeking a workplace where your contributions matter and your love for animals is celebratedyoull feel right at home here.

What Youll Do

As our Order Processing Coordinator , youll be a vital part of our operations, ensuring seamless order fulfillment and outstanding customer support. Your responsibilities will include :

  • Process daily orders through Ship Station / FedEx / UPS
  • Process LTL orders through FedEx bulk logistics
  • Run inventory report weekly. Alert for over stock and low stock SKUs
  • Providing accurate information on products, services, and order status
  • Assisting customers with placing orders and resolving issues
  • Maintaining detailed records of customer interactions and transactions
  • Updating customer profiles and order data in internal systems
  • Completing the Replacement File and R-Parts daily inventory log
  • Creating labels for replacement parts and service requests
  • Packaging and shipping orders and replacement parts via UPS and FedEx
  • Making outbound calls to follow up on feedback or order concerns
  • Communicating clearly and professionally to ensure a positive customer experience

    • Required Qualifications :

  • Experience in order processing and customer service
  • Proficiency in Microsoft Office Suite (especially Excel)
  • Familiarity with ShipStation, UPS, and FedEx platforms
  • Strong data entry skills and attention to detail
  • Excellent verbal and written communication skills
  • Professional phone etiquette

    • Preferred Qualifications :

  • Bilingual (Spanish preferred)
  • Passion for pets and commitment to service excellence

    • Benefits

  • Paid Federal Holidays
  • Paid Sick Leave
  • Paid Vacation
  • Health Insurance
  • 401(k) Retirement Plan
  • Employee discounts on pet products
  • Hands-on training and growth opportunities

    • Application Questions

  • Do you have a cat?
  • Are you proficient in Microsoft Office Suite (e.g., Excel)?

    • Work Environment & Expectations

    This is a hands-on, in-person role at our Ontario, CA facility. Were looking for someone reliable, punctual, and eager to grow with us. Consistent attendance and a proactive attitude are key to success in this position.

    Ready to Join Us?

    Love pets and helping people? Apply today and become a valued member of the Petpals family!

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    Order Coordinator • Ontario, CA, US

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