Dispatcher / CSR

Job Title : Dispatcher

Job Summary :

The Dispatcher is responsible for coordinating and managing schedules, routes, and communications to ensure efficient operations. This role involves receiving and relaying information, prioritizing service requests, monitoring driver or technician locations, and ensuring timely responses while maintaining excellent customer service.

Key Responsibilities :

• Receive and respond to calls, emails, or electronic requests for service.
• Dispatch drivers, technicians, or field personnel according to schedules, priorities, and customer needs.
• Communicate accurate information between customers, field staff, and management.
• Maintain detailed records of calls, assignments, and completed work.
• Adjust schedules or routes in response to delays, emergencies, or changing conditions.
• Ensure compliance with safety regulations, company policies, and service standards.
• Provide timely updates to customers regarding service status.
• Assist with administrative duties such as data entry, reports, and scheduling.
• Check warranty status with vendors and process related service or repair requests.

Qualifications :

PAY RANGE $41,600 - $47,840

Compensation details : 41000-48000 Yearly Salary

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