Retail Store Manager- Tanger Outlet DE (Rehoboth Beach)

Job description :

Wacoal-America, the leader in Intimate Apparel, is seeking a self-motivated, energetic, service-oriented individual to lead a sales organization focused on driving revenue in Wacoal-Americas new retail stores.

RESPONSIBILITIES / DUTIES : Under the direction of the Regional Store Manager, the Sales Manager is responsible for driving sales through developing the selling skills and behaviors of the selling associates, creating a high-performance team and consistently coaching for optimal sales results. The Sales Manager must maintain high visibility on the selling floor to model focused sales and service behaviors, establish and maintain client relationships, and create effective teamwork to achieve revenue targets. The Sales Manager takes an active role in training and ongoing education of the selling team, providing Wacoal product knowledge training, event information, policy and procedure updates, etc. as well as ensuring that merchandise opportunities are appropriately communicated to the Planner and Regional Retail Store Manager in order to support the selling effort. The Sales Manager responsibility is to ensure each Selling and Service Associate learns how to properly fit Wacoal lingerie products. Training clinics will be provided on a regular basis to support the Sales Manager and Assistant Manager with staff development.

Selling and Service Leadership

Maintain a strong floor presence to drive selling efforts, modeling service behaviors to reinforce the service imperative and ensure consistent adherence to service standards.

Actively seeks input from customers to ensure consistent adherence to service standards.

Act as a leader and motivator to the sales team by modeling, training, coaching, and rewarding selling behaviors.

Works with associates to leverage available technology to strategically deliver sales.

Maintains focus on driving sales, setting work pace and delivering on store goals.

Talent Development

Assembles a strong team that demonstrates consistent sales focus and sales-oriented behaviors.

Facilitates staff training and development by accurately assessing development needs of each sales associate.

Provides ongoing education to the selling team to increase product knowledge.

Ensures all Selling and Service Associate are comfortable fitting a bra to a customer they have just met in the store. All fittings will be in the fitting rooms and not on the selling floor over a customers clothing.

Provide consistent coaching to ensure continuous improvement to the selling skills of the team and recognizes and rewards effective selling and service behaviors.

Manage substandard performance effectively, counseling poor performers out to improve the team.

Operations and Merchandising

The Sales Manager and Assistant Manager will be responsible for store operations procedures to include receiving, inventory management, back stock standards, selling floor presentations, loss prevention standards, and office administration to include cash controls.

Provide a welcoming shopping environment for the client ensuring the ongoing maintenance of the store to include fitting rooms, selling floor, and customer areas, filling in merchandise and recovering the floor as needed.

The Sales Manager communicates weekly to buying and merchandising team regarding inventory management and stock opportunities and replenishment.

Marketing

Focusses on client acquisition and retention, oversees associate marketing outreach efforts to develop client events that provide opportunities to build relationships with clients and generate sales volume and repeat business.

EDUCATION / EXPERIENCE DESIRED :

College degree or equivalent, 4-year degree preferred

2+ years of store management experience

Experience delivering sales and customer service

Strong communication and customer service sensitivity skills

Must be goal oriented, with a demonstrated ability to develop, manage, and motivate a sales team while driving company initiatives

Proficiency in utilizing available technology, Word, Excel, etc. is required

Must be flexible in scheduling as the business needs require evening, weekend, and holiday schedules

Ability to organize and manage multiple big- picture priorities

Must be creative and demonstrate an entrepreneurial spirit