Talent.com
Lead Medical Assistant (Mountain View)
Lead Medical Assistant (Mountain View)Honey Health • Mountain View, CA, US
serp_jobs.error_messages.no_longer_accepting
Lead Medical Assistant (Mountain View)

Lead Medical Assistant (Mountain View)

Honey Health • Mountain View, CA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Summary

Were hiring a Lead Medical Assistant to manage a team of MAs and drive day-to-day company operations. This desk-based, on-site role blends people leadership with hands-on execution : building protocols and workflows, optimizing EHR processes across multiple systems, and co-developing new projects with the CEO, CTO, and Head of AI to scale efficient, patient-centered care.

What youll do

Leadership & Operations

  • Lead, schedule, and coach a team of Medical Assistants; provide feedback, 1 : 1s, and skills development.
  • Be available to the Medical Assistants to answer questions.
  • Build and maintain standard workflows for eligibility checks, scheduling, prior auths, refills, referrals, and documentation.
  • Conduct quality audits (documentation accuracy, turnaround times, compliance) and drive corrective actions.
  • Partner with leadership to define KPIs (message turnaround, prior-auth cycle time, denial rate, no-show reduction) and publish dashboards.

Workflow & Process Design

  • Design, pilot, and iterate task workflows
  • Map current vs. future state protocols
  • Develop job aids for the medical assistants to refer back to
  • Coordinate cross-functional rollouts (training plans, change logs, success metrics).

    • Innovation & New Projects (with CEO / CTO / Head of AI)

  • Conceptualize and scope new operational projects (automation opportunities, workflow tooling, data / reporting).
  • Evaluate and help implement AI-enabled or tech-forward processes (within policy and privacy guardrails).
  • Gather user feedback from medical assistants and improve workflows.

    • Hands-on Desk-Based MA Work (as needed)

  • Eligibility / benefits verification
  • Scheduling
  • Prior authorizations (meds / diagnostics / procedures)
  • Medication refills.
  • Chart prep / pre-visit planning
  • Data aggregation

    • Required experience

  • Team leadership of MAs or similar clinical support roles (scheduling, training, performance feedback).
  • Building protocols / SOPs and workflows; running small operational pilots or projects.
  • Direct experience with : eligibility checks, appointment scheduling, prior auths (meds, diagnostics, procedures), medication refills, data aggregation / reporting, and chart prep.

    • Technology requirements (must be proficient)

  • Productivity & collaboration : Microsoft (Word, Excel, Outlook), Google Drive / Docs / Sheets, Zoom, Slack.
  • EHRs : hands-on use of multiple systems, including eClinicalWorks (eCW), Harris CareTracker, athenaOne, Cerner, and Epic; comfortable switching devices (desktop / laptop / tablet).

    • Minimum qualifications

  • High School Diploma / GED and Medical Assistant certificate / diploma (or equivalent documented training).
  • 13 years related MA experience (ambulatory). 2+ years with leadership / training responsibilities preferred.
  • Current AHA BLS for Healthcare Providers.

    • Skills & competencies

  • Quick learner with systems agility; enjoys frequent change and problem-solving.
  • Clear, compassionate communicator; strong writing and documentation accuracy.
  • Project mindset : scoping, milestones, stakeholder updates, and post-launch review.
  • Data-curious : able to pull lists, monitor KPIs, and act on trends.
  • HIPAA / PHI discretion; reliable follow-through; collaborative and solution-oriented.
    • serp_jobs.job_alerts.create_a_job

    Medical Assistant • Mountain View, CA, US