Campground Hospitality Rock Stars - paid hours, FHU, supplies discount

Job Description

Job Description

Hospitality Rock Star Job Description

JOB TITLE

Work Camper

REPORTS TO

Campground Manager

GENERAL DUTIES

Responsible for the daily maintenance, housekeeping, grounds, maintenance, and general repairs on the campground, to include registration, retail, other income items, all other outlets centers, physical grounds and other various duties assigned by the onsite Campground Manager(s).

SPECIFIC DUTIES

• Delivery of Making It Great guest service, by engaging and demonstrating a positive and friendly interaction with guests and team members throughout all areas of the campground. Be a positive team member, friendly interaction with guests and have fun with what you do!
• Promote the KOA system by referring your guests to other KOA's along their journey, selling the Value Kard Rewards card and keeping staff informed of all KOA programs.
• Manage and maintain the standards and cleanliness of the campground's physical grounds to meet the needs of the guest and comply with the annual Quality Review process.
• Oversee general maintenance of the physical grounds and infrastructure. This will involve working with contractors on a project by project basis for repairs and maintenance that cannot be performed by staff.
• Work with managers and give input of ways to make customer experience better and increase Customer Satisfaction scores.
• Comply and promote all campground policies, programs, and procedures, including safety requirements.
• Enforce all rules and regulations established for the campground, including providing notice for violations, and assist in observing and ensuring proper safety of guests and staff.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

Demonstration of strong work ethic, attitude, and general positive customer service.

PHYSICAL REQUIREMENTS

JOB QUALIFICATIONS

Compensation

Other Information

KCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion.