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GUCCI Team Manager - New York Brookfield
GUCCI Team Manager - New York BrookfieldKering • New York, NY, US
GUCCI Team Manager - New York Brookfield

GUCCI Team Manager - New York Brookfield

Kering • New York, NY, US
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Team Manager

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion : breaking new ground in the fashion world and beyond.

Role Mission

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store. You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals. You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents.

The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.

Key Accountabilities

Client Experience

  • Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitable and elevated attitude.
  • Capture meaningful client data to build relationships to personalize prospect client development opportunities.
  • Effectively utilize various clienteling tools to drive client loyalty and acquisition.
  • Lead clienteling activities with your team and develop action plans accordingly to reach clear goals and KPIs.
  • Monitor Client Advisor performance and work on a daily / weekly / monthly plan to ensure clienteling excellence.
  • Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.
  • Lead by example on the selling floor in embracing the Gucci selling ceremony.
  • Manage the client flow on the selling floor to ensure that everyone is addressed with exceptional service.
  • Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
  • Model Gucci image through appropriate wardrobe and presence as per the company's grooming guidelines.
  • Develop and maintain a deep knowledge of competition and prospects in the store's area and stay well connected to local trends and evolution.

Leading People

  • Working on the selling floor, maintaining constant contact with your team, supporting, and coaching where needed, and ensuring a consistent client experience.
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high behavioral observation with Training Follow-up App.
  • Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.
  • Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.
  • Lead engaging morning briefings using different facilitation techniques when required, delivering key business communication and daily objectives.
  • Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors.
  • Participate in attracting and recruiting new team members through conducting behavioral-based interviews and keeping a talent pipeline from competitive recruitment.
  • Ensure effective, holistic, and timely onboarding for new joiners of your team.
  • Manage and resolve employee-relations matters in partnership with the Area Market Director and People Partners.
  • Monitor your team's adherence to company policies and procedures; following up when needed.

    • Sales Performance

  • Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.
  • Maximize time spent on the selling floor for motivating team members including using selling techniques effectively as a role model.
  • Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store Director to provide adequate recommendations and improvement actionable plans.
  • Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business.
  • Partner with the Area Market Director and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.
  • Utilize digital platforms to support store and online product sales.
  • Oversee and support tracking of all special orders through merchandising communication.

    • Running the House

  • Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures.
  • Plan and consult with the Store Director to accurately schedule FTE according to individual capabilities of team members and traffic flow to ensure appropriate coverage.
  • Effectively allocate tasks / activities based on people's abilities and delegate effectively.
  • Support and maintain visual merchandising standards set by the WW headquarters.
  • Maintain full organization of company assets in the back of house and front of house per the company's stock guidelines.
  • Support and execute product handling, transactions, payment processes, and general store administration.
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.
  • Optimize stock / inventory management ensuring monitoring and reporting of any risks.
  • Ensure with the Area Market Director optimal and consistent adherence to all key health, safety, and security aspects.

    • Key Requirements

  • 4+ years of sales management experience in retail, luxury retail, or service-related industry.
  • A bachelor's degree in a related field is preferred.
  • High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
  • Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
  • Ability to manage competing priorities in a fast-paced environment.
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
  • Industry awareness and strong business acumen.
  • Strong verbal and written communication skills and excellent organizational skills.
  • Passion for the fashion industry.
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

    • Key Values for Ways of Working

    Our values define who we are, what we stand for and how we act towards one another. We consider these our commitment to develop a stronger organization :

    We Are Inclusive

  • We believe that diversity in thought, background and skills enhances our capacity to create, collaborate and problem solve.

    • We Are Respectful

  • We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.

    • We Are Responsible

  • We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.

    • We Are Trustworthy

  • We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).

    • Key Behaviors to Amplify What We Do

    Explore

    Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.

    • Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.

    • Deliver

    Accountable Achiever

  • Actively gets things done, raising the bar for performance, and taking accountability for own actions.

    • Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.

    • Connect

    Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully.

    • People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each
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