EMS Operations Supervisor

IMMEDIATELY HIRING - Operations Supervisor for Benton, IL and Harrisburg, IL Operations!

Application Close Date : Saturday October 18th, 2025

Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

The mission and purpose of this position is to ensure the compassionate delivery of high quality care and service in a professional and cost-effective manner through the supervision of field personnel.

Provides direct patient care in accordance with company protocols and / or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.

ESSENTIAL FUNCTIONS / DUTIES

STRATEGIC CHALLENGES

The Operations Supervisor is the first line of support and supervision over the actual delivery of care and transport service for the operating division. The primary responsibility of the Operations Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers / patients. The critical strategic challenges to this position include the following :

• Changing customer expectations, including changes in the way care is delivered, potentially expanding services, or loss of services to other agencies (e.g., fire departments) have resulted in unclear or confusing role definitions. This results in changing employee expectations and lowered employee morale
• The growth-through-acquisition strategy has impacted all areas of AMR, resulting in the need for integration of processes and culture, which also impacts employee morale. The Operations Supervisor must deal with these morale issues daily
• Reorganization of work, which has resulted in role confusion for the Operations Supervisor. Some positions are focused on the supervision and support of reporting employees; other supervisors spend a great deal of time on data collection and reporting, leaving limited time for supporting employees
• Very large spans of control and employee shift structures make it extremely difficult for an individual Operations Supervisor to forge a strong relationship with the employees he / she is responsible for. This relationship needs to exist to support employee communications and coaching and development. In some locations, there are no assigned reporting relationships at all, which creates even more difficulty
• Changes in technology result in faster, easier methods for communicating, and collecting and analyzing data. The Operations Supervisor must ensure the implementation and proper use of such technology to maximize productivity and effectiveness
• The demands of the organization often exceed the time available for Operations Supervisors to do the work

KEY RELATIONSHIPS

Key Internal Customers and Suppliers

Key External Customers and Suppliers

KEY COMPETENCIES

Integrity

Respect for People

Customer Focus

Diversity

Accountability

Teamwork

KEY RESPONSIBILITIES

SUCCESS MEASURES : Employee Performance

Operational

QUALIFICATIONS

Experience :

Education :

Skills :

Credentials / Licenses :

WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS

Frequently : See Physical Agility Test, kneeling, stooping, bending, leaning, flexibility, multiple physical activities performed at the same time (carrying multiple equipment while pushing on pram)

Constantly : Hearing / listening / talking, clear speech, simple touching / dexterity, typing, sitting, flexibility-upper body, seeing

Mental Requirements : [e.g., Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.]

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles :

REPORTING RELATIONSHIPS

Reports to : Operations Manager

Interrelationships : Operations; Operations Management

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Pate Rate : $29.99 - $32.76 per hour (depending on experience). Check out our careers site benefits page to learn more about our benefit options.

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