Club Director - Soho House West Hollywood

Overview

The Club Director is a unique role which takes responsibility for delivering a best in class experience for our members in some of our biggest Houses. They will report directly into the General Manager to support and lead all aspects of the business. The Club Director is accountable for Member Engagement, Member Experience, and overall culture focused on creating a memorable experience for not only all our members that visit Soho House West Hollywood, but also our most distinguished members.

With established and exceptionally strong knowledge of the creative, film and entertainment industries in LA and beyond, the Club Director, along with their team, will be the person who takes extra care of members, ensures discreet and appropriate service, can make the impossible happen, whilst creating an environment where these members feel safe, comfortable and taken care of.

The role is a mix of operations and host. Among other responsibilities, the role's priority and expectation is to work Thursday - Saturday in order to cover lunch and dinner service to establish the position as the face of the House. The other shifts will be based on events happening throughout the house.

Responsibilities

• Business Leader : Inspirational leader who sets standards by being present and leading their team to reach the highest standards of success.
• Product : Expert in Soho House culture and product. Understands all aspects and can maintain standards and improve member experience daily by coordinating f&b, member events, member relations and Receptions to exceed expectations at all times. Consistency is essential. Aware of trends and cultural moments across the City.
• Communication : Provide a consistent message to all department heads in the business and team members so they understand the business objectives and focuses. Motivate, influence and improve performance.
• Supporting & Coaching : Instrumental to the business success will be how the team are supported through a combination of on the floor coaching and meaningful individual and team meetings. You will set the highest standards and strive for consistency from all of your team.

Measures of success

Budget Responsibilities

Reports

Member Relations

Required Skills / Qualifications

Physical Requirements

Why work with us

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$160,000—$200,000 USD

Seniority level

Employment type

Job function

J-18808-Ljbffr