Promise Family Liaison

POSITION SUMMARY

The Promise SSL Family Liaison is a direct-service staff who works with families from diverse backgrounds and has a close understanding of the community they serve. This trusting relationship enables them to serve as a liaison between social services and the community to remove barriers, facilitate access to resources, and improve the quality and cultural competence of service delivery. They build individual and community capacity by increasing knowledge and self-sufficiency through a range of culturally and linguistically appropriate activities such as outreach, engagement, resource navigation, service referrals, community education, and advocacy.

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ESSENTIAL RESPONSIBILITIES AND DUTIES

Community Outreach & Engagement

• Assist Family Engagement Supervisor and Family Liaison Coordinator in managing the entire operation of Family Liaison and community-led projects in all PSSL programs.
• Work with community members and families to connect and creatively remove barriers to accessing programs and services available that best suit their needs.
• Conduct intakes, assess, plan, implement, and monitor resources, services, and referrals to help individuals navigate complex systems to meet their needs.
• Implement or support existing community education efforts such as Parent Cafes, Conversation Club, and similar programs that promote peer learning, build social connections, and strengthen knowledge, confidence, and sense of belonging within the community.
• Communicate and distribute information on available / current resources and services.
• Work to create spaces that are safe and welcoming for everyone and prohibit discrimination.
• Engage and empower community members and families with information, resources, and community services to achieve long-term and sustainable outcomes.
• Plan, schedule, and execute PSSL and other community engagement events and activities with SSL colleagues and partners.
• Involve families in the completion of surveys, assessments, and other data collection.

Collaboration

Administration

community members.

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MINIMUM QUALIFICATIONS AND REQUIREMENTS

Education, Experience and Certifications

Necessary Knowledge, Skills and Abilities

Please see Job Description pdf for additional details