Quality Assurance Restoration Technician

Join The Servpro Family

We pride ourselves on being the best at what we do, our family-oriented culture, long-term growth potential for our employees, and appreciate the value of diversity in the workplace. If you're a motivated, hard-working individual, who values the importance of a job well done, strong customer service experience and a passion for the restoration industry, then we want you on our winning team!

What You'll Do :

Performs setup and monitoring along with job closeout and quality assurance inspections. Has general knowledge of the residential and commercial construction practices along with a strong passion for customer service. You will be following practices and procedures and may be required to use said knowledge to collect and provide prompt accurate data used to measure and monitor the quality of work performed in the field. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Reports to Operations Manager or equivalent. This is a safety sensitive position.

• Ensure customer satisfaction
• Troubleshoot and diagnose problems with setup and operation of drying and cleaning equipment.
• Provide on-site resolution to observed problems that may include site clean-up, documentation completion and recording of photos, videos and technical information.
• Effectively communicate with customers and office staff
• Promptly and accurately complete all required paperwork
• Perform maintenance on various types of equipment and structures
• Quality inspections of job site
• Initiative to train and develop using the company provided resources
• Keep manager informed of new developments, changes or customer concerns
• Other tasks (administrative or other) per process or as defined by management team
• Train entry level employees as required

Job Essentials For Success :

#1 : Customer Service Oriented

Able to clearly and confidently educate customers on our products and services

Minimum of 2-year experience in a similar industry

Clean 3 Year Driving Record

Team player

Able to also work well independently

Coachable

What We Offer :

Company Vehicle and Phone

SPIFF / BONUS INCENTIVES

Paid Holidays

Paid Training

Health Benefits!

Work Life Balance

A company that believes your success and growth

This is a safety-sensitive position. Applicants are subject to a background check, must be authorized to work in the United States. Must not have any violent or sexual related felonies.

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Vacation time off

Referral program

Vision insurance

Schedule :

8 hour shift

Monday to Friday

On call

Weekend availability

Compensation : $23.00 - $31.00 per hour

Picture Yourself Here Fulfilling Your Potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.