PATIENT ACCOUNT REP I

Patient Account Representative, Oak Ridge Breast Center

Full Time, 80 Hours Per Pay Period, Day Shifts

The Oak Ridge Breast Center is committed to helping women detect and begin treatment for breast cancer in its earliest stages. Serving the community since 1984, the Center is the only mammography provider in the Oak Ridge area that offers a complete range of breast health services, bone density screenings, and the very latest technology.

Accredited by the American College of Radiology in every modality, Oak Ridge Breast Center is proud to offer registered, experienced, dedicated, and compassionate technologists, and boasts a perfect FDA inspection record.

The Oak Ridge Breast Center is a Designated Comprehensive Breast Imaging Center by the American College of Radiology's Commission on Quality and Safety and the Commission on Breast Imaging. We are one of an elite group of centers in Tennessee to have received this distinction.

We're proud to be a member of Covenant Health, our region's top-performing healthcare network.

Position Summary : This position has the responsibility of working patient accounts as defined by the department established policies and procedures under the Manager and Supervisor within the department. Specifics and volume of work is defined by the functional area within the Business Office that the employee is assigned. All work shall be completed in a timely and accurate manner.

Responsibilities

• Assists Supervisor to recognize and identify issues pertaining to the working of accounts.
• Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process.
• Demonstrates knowledge of State and Federal regulations, HIPAA guidelines, HCFA guidelines, TennCare guidelines and other Third Party Payer requirements assuring departmental compliance.
• Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
• Adheres to established departmental policies and procedures, objectives, process improvement initiatives, safety, environmental and infection control standards.
• Does not promote or participate in solicitation during working hours within the department.
• Supports, models and adheres to the desired behaviors of the KBOS constitution and Covenant Health for integrity which are; hold others accountable for living the values and behaviors, protect confidential information, deal with difficult issues honestly, directly, respectfully and tell the truth.

Quality

Using the Community's Resources Wisely

Serving the Customer

Caring for and Developing Our People

Qualifications

Minimum Education : Minimum Experience :

Licensure Requirements :

None specified; will accept any combination of formal education and / or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

One to Two (1-2) years' experience in health care is preferred. Computer experience is required. Knowledge of medical terminology, claims submission, customer service is preferred. Expected to perform adequately within the position after working at least three (3) to six (6) months on the job. Must be familiar with insurance plans and requirements and collection practices e.g. Fair Debt Credit and Collection Act.

None