Customer Support Specialist (NPWT) REMOTERotech Healthcare • Roy, UT, US
Customer Support Specialist (NPWT) REMOTE
Rotech Healthcare • Roy, UT, US
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job_description.job_card.job_descriptionAble to manage projects and oversee them Audit teams work and find areas of improvement Brings ideas for process or efficiency improvements to supervisor Builds relationships with locations, field management, patients and referral sources Certain functions require outbound calling and data entry Collects co-pays and deductible amounts Conducts insurance verification and eligibility for services / products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA / DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services Maintains accuracy and quality control throughout patient contact and data input Manages all aspects of initial intake : answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork Obtains authorization and qualification documentation Prepares complete and accurate files for Billing Department Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral and employee satisfaction Processes work orders to field locations and coordinates timely fulfillment of products and services ordered Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides product / service information by answering questions, offering assistance Provides technical assistance to customers as required Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies Works directly with the field and their direct contact person Works extensively with eIntake proprietary system Performs other duties as assigned Background investigation (company-wide) Drug screen (when applicable for the position) Valid drivers license in state of residence with a clean driving record (when applicable for the position) High school diploma or GED equivalent, required Extensive knowledge of documentation needed for all wound types Extensive knowledge of insurance requirements for NPWT Medical terminology, preferred One year of related work experience, preferred Strong customer service background, preferred Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Sense of urgency and responsiveness to physicians, location employees and patients Work independently and as part of a team Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and / or tablet Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and / or tablet and paperwork; extensive hours working on the computer Generous paid time Off and paid holidays Overtime pay for non-exempt hourly positions based on business needs Commission for Account Executives Fixed and variable rate car reimbursement for Area Managers and Account Executives Employee discount program Employee recognition program Bonus and incentive opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) EAP 401k, HSA and FSA / Dependent Care FSA Medical, Prescription, Dental and Vision Life Insurance, Disability, Accidental death, Identity protection and Legal services Meru Health Mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings solutions programs HEPB and TB vaccinations
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., were more than a medical equipment providerwere a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
We are seeking a dedicated Negative Pressure Wound Therapy Customer Support Specialist to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.
Pay starting at $15 with potential to earn more depending on related experience.
- Monday Friday 8am - 5pm
- 100% REMOTE Work from Home day one of employment, Must live in the US
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Employment is contingent on
Required Education and / or Experience
Preferred Education and / or Experience
Skills and Competencies
Machines, Equipment and Technical Abilities
Physical Demands
Benefits
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Customer Support Specialist • Roy, UT, US
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