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Desktop Engineer

Desktop Engineer

BrightSpring Health ServicesTempe, Arizona, USA
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Our Company

OnePoint Patient Care

Overview

OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s OnePoint Patient Care has grown to become one of theleading hospice pharmacies in the country. Our commitment to quality and superior service is unsurpassed in theindustry.

OnePoint Patient Care LLC is looking for a customer service oriented help desk specialist to provide technical supportto users in an efficient and accurate manner. Help desk personnel need excellent problem-solving communication andinterpersonal skills along with patience a positive customer-friendly attitude and the ability to work in a teamenvironment. This role will provide first line support services to both internal and offsite clients who are experiencingtechnical problems Requests include connectivity access computer hardware operating system and softwareapplication functions. You will also solve basic technical problems and be responsible for fielding diagnosing andsolving customer requests and issues via phone and email.

Responsibilities

  • Manage effectively the resolution of support issues that are reported in an efficient manner
  • Act as a technical authority providing expertise to both team members and clients
  • Ensure that we surpass our customers expectations
  • Communicate clearly to all stakeholders

Typical Work Activities :

  • Logging incoming customer communication taking ownership of and working on support requests.
  • Keep customers informed in a professional manner ensuring accuracy of detail.
  • Troubleshooting problems and providing advice on the appropriate action.
  • Accurately record time activity in line with procedures.
  • Accurately record all customer communications using the appropriate Service Desk software.
  • Installing supporting and providing routine maintenance to hardware and software.
  • Analyzing and resolving faults ranging from a major system crash to a forgotten password.
  • Ensure that documentation and job notes are kept up-to-date and accurate.
  • Other duties as and when required by the management.

    • Qualifications

  • Excellent attitude great phone etiquette.
  • Team player with the ability to motivate and educate other team members in principles of servicedelivery excellence.
  • Ability to demonstrate clear & confident communication skills both written and verbal.
  • Ability to deal with problems and technical issues in a friendly calm and reassuring manner.
  • Excellent problem solving ability. A proactive thinker who encompasses the bigger picture.
  • Passion for IT and technology and a drive to help customers take advantage of new solutions.
  • An enthusiastic thorough and methodical approach to problem solving.
  • Ability to multi-task prioritize and escalate accordingly.
  • Self-motivated.
  • Ability to learn new skills quickly for example supporting new applications.
  • Tenacity and dedication to pursue an issue from beginning to end.
  • The initiative and reliability to work unsupervised on many occasions.
  • Windows 7 / 8 / 10 Pro.
  • Office 2007 / 2010 / 2013.
  • Windows Server 2008 / 2012 (advantageous) administration build and maintenance.
  • Strong understanding and working knowledge of Active Directory exchange mailbox administrationDNS group policies domain controllers.
  • Good knowledge of Routers Firewalls Switches VPN devices and wireless and other networkingtechnologies.
  • Basic understanding of backups and restoration methods.
  • The ability to articulate at a technical level appropriate to the circumstances e.g. for clients withvarying levels of IT knowledge & competence.
  • Natural interest in IT with a desire to stay abreast of new technologies.
  • Minimum 3 years of experience in an IT support role or similar for a widely dispersed and large userbase.
  • Bachelors Degree or equivalent training and experience.
  • Able to lift and / or carry up to 35 pounds.

    • About our Line of Business

    OnePoint Patient Care an affiliate of PharMerica is the nations leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions creates custom compounds and formularies provides home deliveries and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM Next Day Valet mail order and Direct Express local services OnePoint serves hundreds of hospice programs and is available in 50 states. For more information please visit . Follow us on Facebook LinkedIn and X.

    Salary Range

    USD $60000.00 - $65000.00 / Year

    Key Skills

    MAC,Active Directory,Switching,Information Technology,Access Points,Deskstops,PowerShell,OS,Windows,SCCM,Troubleshoot,Computer information system,Setup,hardware,Technical Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 60000 - 65000

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    Desktop Engineer • Tempe, Arizona, USA

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