Production Manager

Job Description

Job Description

Production Manager

ORGANIZATIONAL BACKGROUND

Cooperative Laundry is a renowned commercial laundry provider that delivers exceptional laundry services to hotels in the Greater Central Texas regions. Our laundry solutions are built on innovation and quality, and we take great pride in ensuring our customers' satisfaction by utilizing top-of-the-line laundry equipment, mechanical systems, and laundry chemistry. In addition, our customized 2.0 software enables us to maintain oversight and monitor our operations, thereby guaranteeing seamless and reliable service delivery.

Based in San Marcos, TX, we have a dedicated team of working operators who are the driving force behind our success. As an equal opportunity employer, we foster a diverse and inclusive work environment and provide competitive compensation packages, leadership opportunities, and training programs to support the professional growth of our team members.

Joining our team offers a unique opportunity to contribute to our future success and the success of our customers. We welcome you to become a part of our dynamic organization and make a positive impact in the community we serve.

PURPOSE OF THE JOB

The Production Manager will have a passion for leading teams to success. They will be responsible for managing up to 50 laundry associates per shift, ensuring that production goals are met in a safe and efficient manner. The ideal candidate will strive to acquire a deep understanding of the laundry process and the ability to operate, run, and troubleshoot laundry equipment.

In addition to technical expertise, the Production Manager will also be responsible for recruiting, developing, and managing the performance of laundry associates. This role requires strong written and verbal communication skills as it involves interacting with a diverse group of employees including laundry associates, maintenance technicians, drivers / assistants, and management.

The Production Manager will monitor safety, quality, performance, and work practices of the laundry associates, providing quality review, training, and support as needed. They will establish clear shift goals for laundry associates, set work schedules, and track employee breaks and attendance. The successful candidate will also develop a deep understanding of each customer, including items processed, delivery times, process, costs, and other special details.

The Production Manager will implement processing efficiencies to maximize workflow and proactively communicate any delays or concerns with laundry associates, drivers / assistants, customer service, management, and maintenance staff. They will motivate, recruit, develop and lead all managers and associates, and be responsible for time and attendance management, performance reviews, progressive discipline, and conflict resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure the safety, quality, performance, and work practices of laundry associates are monitored and always maintained.
• Provide laundry staff with quality review, training, and support to enhance their skills and maximize their potential.
• Set and effectively communicate shift goals for laundry associates, aligning with the organization's overall objectives.
• Establish work schedules and meticulously track employee breaks and attendance to ensure smooth workflow and productivity.
• Develop an in-depth understanding of each customer, including processed items, delivery times, costs, and special details, to deliver customized and exceptional services.
• Implement efficient processing methods and techniques to maximize workflow, reduce turnaround times, and increase efficiency.
• Proactively communicate any delays or concerns with laundry associates, drivers / assistants, customer service, management, and maintenance staff, finding creative solutions to resolve challenges.
• Motivate, recruit, develop, and lead all managers and associates to achieve individual and team goals, and drive continuous growth and development.
• Ensure effective time and attendance management, performance reviews, progressive discipline, and conflict resolution to foster a positive and supportive work environment.
• Quickly identify and clear common faults and operator errors to minimize downtime and maintain production efficiency.
• Prioritize safety protocols and ensure that all staff adhere to safety guidelines and regulations to prevent accidents and injuries in the workplace.
• Perform other duties as assigned, demonstrating flexibility and adaptability to meet organizational needs.
• REQUIRED EDUCATION, KNOWLEDGE AND EXPERIENCE
• Perform other duties as assigned, demonstrating flexibility and adaptability to meet organizational needs.
• At least 3 years of management experience, preferably in a production operation setting.
• Bilingual fluency in English and Spanish is desirable.
• Proven interpersonal and communication skills, with meticulous attention to detail. o Strong problem-solving and organizational abilities.
• Comfortable with change and capable of working in a dynamic environment.

WORKING CONDITIONS

REQUIRED COMPETENCIES