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Telephone Operator
Telephone OperatorSheraton Indianapolis Hotel at Keystone Crossing • Indianapolis, IN, US
Telephone Operator

Telephone Operator

Sheraton Indianapolis Hotel at Keystone Crossing • Indianapolis, IN, US
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Job Description

Job Description

Description : Job Description :

We are seeking a dedicated and friendly Guest Services Associate to join our team. The ideal candidate will approach all interactions with guests and employees in a service-oriented manner, ensuring a positive experience for everyone.

Key Responsibilities :

  • Approach all interactions with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with company standards, adapting to the varying needs of the hotel.
  • Uphold high standards of personal appearance and grooming, including wearing the proper uniform and nametag as per brand standards.
  • Comply with all company standards and regulations to promote safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Consistently be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
  • Handle incoming and outgoing calls in an attentive, courteous, and efficient manner.

Skills and Qualifications :

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to work in a fast-paced environment.
  • Attention to detail and a commitment to maintaining high standards.
  • Flexibility to adapt to varying schedules and hotel needs.

    • We welcome applicants who are passionate about providing exceptional service and creating memorable experiences for our guests.

    Requirements :

  • High School diploma or equivalent and / or experience in a hotel or related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to multi-task.
  • Must be able to show initiative in job performance, including anticipating needs before they arise.
  • Must routinely meet deadlines.
  • Must be effective in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from various sources and adjust or modify to meet specific needs.
  • Must be effective at listening to, understanding, and clarifying concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and perform basic arithmetic functions.
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    Telephone Operator • Indianapolis, IN, US

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