Bobs Squad Sales Support Associate

Job Title

Bob's Squad Associate

Job Overview

Do you thrive on creating positive customer connections-by phone or in-store? As a Bob's Squad Associate at Bob's Discount Furniture, you'll be part of a dynamic, omni-channel environment where your voice, personality, and problem-solving skills help deliver a fun, honest, and supportive shopping experience the "Bob's Way." This isn't your typical call center-we offer a no-gimmicks approach, inbound-only calls, and a clear path for personal growth.

Work Environment :

Inbound call center or in-store support, depending on location. Must be comfortable handling customer inquiries, processing orders, and working in a fast-paced, goal-driven retail environment. Requires a flexible schedule including evenings, weekends, and holidays.

What You'll Bring to Bob's

At Bob's Discount Furniture, we're looking for energetic, tech-forward team players who love helping people, thrive in fast-paced settings, and are motivated by both individual success and team results. If you're passionate about providing great customer service and ready to grow in a supportive environment-we want to hear from you.

Key Skills for Success

Core Competencies & Expertise

Customer service and inbound phone support

Sales conversion and product knowledge

First-contact problem resolution

Communication via phone, chat, and system notes

Order entry, tracking, and system navigation (BobSuite)

Multi-tasking and performance metrics management (AOV, NPS, etc.)

Scheduling and follow-up communication

Preferred Competencies & Skills

Previous phone sales or customer service experience

Strong written and verbal communication skills

Tech-savvy; quick to learn systems and tools

Empathy, adaptability, and emotional intelligence

Prospecting, presentation, and closing skills

Confidence in navigating conversations around price, product, and service

Positive, team-first mindset with personal accountability

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country-with over 200 stores-we're committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

Hourly + Commission pay structure

Inbound-only calls -no cold calling!

National Health, Dental, and Vision Insurance

401(k) Profit Sharing Plan with generous company match

Paid Time Off : vacation, holidays, sick time, and your birthday

Life insurance (employer-paid + voluntary options)

Bob's Bail Out Program for early pay access

Bob's Helping Hand Program for emergency support

Generous Employee Discount & Hays Perks partner savings

Career advancement & skills-based development

And much more!

Our Culture & Core Values

At Bob's, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values- Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun -guide everything we do. We're not just coworkers-we're teammates who uplift and support one another.

Minimum Qualifications

Available to work evenings, weekends, and holidays

Excellent phone etiquette and communication skills

Ability to multi-task while maintaining attention to detail

Strong interpersonal skills with a customer-first mindset

Comfortable using technology and learning new systems

Diversity is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or part of the Bob's team, you are valued, appreciated, and empowered to be your authentic self. We are proud to reflect the diverse communities we serve.

Are you ready to join a team that blends heart, hustle, and a little humor? Apply today and start your journey as a Bob's Squad Associate-The Bob's Way!

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities :

Pay : $12 plus commission

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.