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Automotive Technical Advisor/Mechanic
Automotive Technical Advisor/MechanicMSX International • Colorado Springs, CO, US
Automotive Technical Advisor / Mechanic

Automotive Technical Advisor / Mechanic

MSX International • Colorado Springs, CO, US
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Job Summary

Are you looking for a new opportunity? If you have automotive technician experience, MSX International may have the right opportunity for you. We are expanding one of our client's programs and are building a team of automotive repair experts who can troubleshoot tough issues and help complete repairs the first time. Your day-to-day will include local travel to designated dealerships and assisting their technicians with solving challenging vehicle cases.

What We Are Looking For

  • Are you currently or have you in the past been an ASE certified technician?
  • Do you like solving complex issues as they relate to vehicle problems?
  • Are you known as the "person who can fix anything automotive related"?
  • Are you looking for a better work-life balance with no weekend work?

If you answered yes to the questions above, MSXi might have the right opportunity for you. The Automotive Technical Advisor will troubleshoot tough issues and help complete repairs the first time. The role involves local travel to dealerships and documenting technical issues, conducting research, and following up to help solve challenging cases.

Key Tasks

  • Assessing and solving technical escalations.
  • Providing online and in-dealership technical assistance.
  • Leading discussions and acting as a subject matter expert.
  • Managing recall requirements and ensuring Required Service Updates (RSU) are completed with follow-up to reduce buybacks.
  • Interacting with the team as the quality feedback liaison.
  • Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
  • Improving customer experience and increasing "fixed first visit" cases.
  • Analyzing and suggesting repair shop process improvements and offering proactive business planning focused on the customer experience.
  • What We Have To Offer

  • Full-time position with benefits effective the first of the month following 30 days of employment.
  • Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts.
  • Hybrid work environment : 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
  • Monthly paid car allowance.
  • Paid standard US holidays and paid vacation time.
  • Qualifications

  • A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
  • Field-related management experience is preferred.
  • Must have dealership experience.
  • Ideal experience required : Assistant Manager, Shop Foreman.
  • Highly motivated, adaptive, and autonomous with the ability to deliver results.
  • Ability to travel locally to dealerships within a designated area.
  • Ability to analyze and document vehicle case updates using Microsoft Excel.
  • Ability to communicate technical information to all levels.
  • Ability to analyze data and create custom reports using provided templates.
  • Ability to effectively use MS Word, Excel, and PowerPoint.
  • Ability to work independently and manage a progressive workload in a fast-paced environment.
  • Potential Earnings and Equal Opportunity

    The wage range for this role takes into account a wide range of factors including skill sets, experience and training, and other business and organizational needs. The disclosed range is an estimate and may be adjusted for geographic differences. A reasonable estimate of the current range is $75k to $100k based on current experience. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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    Technical Automotive • Colorado Springs, CO, US

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