Zendesk Administrator

A company is looking for a Zendesk Administrator to join their Operations team.

Key Responsibilities

Manage administrative functions, documentation, and audits for Zendesk and Five9

Identify and implement solutions to enhance system performance and user experience

Train team members and create detailed system documentation

Required Qualifications

2+ years of hands-on experience as a Zendesk administrator

Active certifications in Zendesk are a plus

Experience in a SaaS or operations environment

Familiarity with telephony, workforce management, and quality management tools

Knowledge of API, coding, and development