Ryan White Patient Support Specialist

Provide peer support to individuals living with HIV / AIDS and their families to promote increased client involvement in their medical care.

• PRIMARY RESPONSIBILITIES :
• Meet with newly diagnosed and out of care clients to provide peer support.
• Provide follow up to new clients once they have been assigned a case manager.
• Assist clients in navigating the HIV system of care.
• Conduct ongoing contact with clients, including phone and face-to-face visits with clients.
• Maintain and submit required documentation.
• Maintain confidentiality and ethical practices at all times.
• Promote and foster a welcoming and patient centered environment.
• Seek out and provide recommendations on how to improve the program.
• Work collaboratively with staff to plan and implement client-centered supports.
• Participate in all appropriate meetings, including community meetings on client's behalf.
• Promote medical and treatment adherence and increased involvement with self-care by accompanying clients on medical appointments.
• Encourage community involvement.
• Participate in community outreach activities.
• Follow all guidelines & procedures related to time and attendance management (clocking in & out, reviewing time card, requesting edit sheets, etc).
• Report any significant concerns to supervisor.
• Maintain training requirements and provide to HR for record retention.
• Knowledge and understanding of Employee Handbook.
• Provide an effective communication link between billing staff and providers.
• Works professionally as a team member in conjunction with other department employees and center.
• Perform other duties as assigned by supervisor.
• REQUIREMENTS :
• High School diploma or equivalent preferred.
• Must be a previous or current client of Ryan White or eligible for Ryan White services and be willing to share HIV status and life experiences with clients.
• Good writing, verbal and time management skills a plus.
• Must be proficient in the use of computers and computer systems.
• SUPERVISES :

None.

• Physical Requirements :
• Visual acuity - always
• Hand eye coordination - always
• Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.
• May climb stairs in various office settings.
• Lifting, Pushing, Pulling - sometimes up to 50lbs.
• Stooping, Bending, Sitting - sometimes
• Walking- frequent; short distances
• WORK ENVIRONMENT :
• Indoor, environmentally controlled; some outdoor weather element exposure
• Exposure to disease or infections
• No vibrations
• Exposure to artificial and / or natural light