Servicing Customer Support Specialist (Bilingual - Spanish) [Phoenix preferred]

Customer Success Specialist

Zippy was founded with one mission : to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That's why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

The Role :

As a Customer Success Specialist you will serve as the face of our organization, represent Zippy by providing best-in-class service and supporting the customers' journey in home ownership. We are looking for a detailed-oriented individual to assist our customers over the phone while delivering world class customer service. You will look to resolve client inquiries and provide appropriate account maintenance while looking for opportunities to deepen relationships through digital solutions.

You will be a part of a world-class team that takes pride in creating a delightful customer experience and continuously raising the bar. If you consider yourself a self-starter, go-getter and customer service expert, then this is a role for you!!

If you succeed in this role, you will have significant career growth opportunities within the servicing department, including paths into supervisory roles, escrow, property taxes, and more.

Anticipated Responsibilities :

• Conduct outbound calls to provide a warm welcome to our customers
• Handle inbound and outbound Customer Service calls, assisting borrowers with an assortment of questions from website assistance, escrow, payment options and / or payoff requests
• Process loan payments
• Adapt to changing policy and procedures while maintaining a high quality of work
• Utilize learning materials while on calls and implements into conversations with speed and accuracy
• Meet and / or exceed team, quality and customer service goals

Desired Mentality :

Qualifications :

Please note that we are currently only hiring candidates who reside in the following states : Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin.

Total Rewards

At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work.

Our benefits and perks are always evolving, but here's what we offer right now :

Beyond the tangible benefits :

Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.