Retention Specialist

A company is looking for a Retention Specialist (Remote after 90 days).

Key Responsibilities

Retain customers at risk of disconnecting by demonstrating product knowledge and high-value selling skills

Educate customers on products and services, explaining their value, features, and benefits

Utilize billing systems to respond to customer inquiries and provide historical account information

Required Qualifications

High School diploma or GED required

Call center experience required; technology or cellular sales experience preferred

Ability to work in a fast-paced, commission-driven environment

Computer skills using Windows-based systems, including databases and billing systems

Must live within a 50-mile radius of the designated Training Center