Product Specialist

Job Description

Job Description

Patrick Dealer Group is hiring! Are you passionate about cars and providing exceptional customer service? Do you have a knack for building lasting relationships and helping customers find the perfect vehicle for their needs? If so, we want YOU to join our dynamic team as a Product Specialist at Patrick Hyundai.

Position Overview : As a Product Specialist, you’ll play a key role in guiding customers through the vehicle selection process by providing in-depth knowledge of Hyundai models, features, and technologies. You won’t be focused on closing sales—instead, you’ll support the sales team by ensuring customers feel informed, confident, and excited about their options.

Benefits and Compensation :

• Medical / Dental / Vision Insurance
• Competitive Pay - $15.00 per hour plus bonuses
• Disability Insurance
• Life Insurance
• FSA
• 401k with company match
• Paid Time Off
• Employee Referral Program
• Opportunity to work with the latest models and innovative automotive technology
• A supportive, fast paced, and energetic work environment
• Ongoing training and development to grow your career
• Employee discounts and benefits.

Responsibilities

Communicate clearly and professionally with customers in person, over the phone, and through digital platforms.

Guide and educate customers on vehicle features, functions, and technology.

Troubleshoot and resolve issues related to vehicle features, identifying causes and assisting with solutions.

Maintain organized records and ensure proper document management.

Efficiently track, organize, and locate misplaced or lost keys.

Safely move vehicles around the lot and to off-site locations as needed.

Use basic computer skills for data entry, system updates, and internal communications.

Respond to customer inquiries regarding vehicle features, technology, and services via phone.

Manage and complete app registrations, ensuring customers are properly set up.

Stay present and available in the showroom to assist customers and support the sales team.

Work flexible hours, including evenings, weekends, and holidays.

Process dealer trades by updating plate frames, window stickers, and key tag labels.

Replace license plates on sold vehicles.

Qualifications

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficiency with basic computer tools (email, CRM systems, Microsoft Office, etc.).

Valid driver’s license with a clean driving record.

Customer-focused mindset and ability to thrive in a fast-paced environment.

What We Offer :

The Patrick Dealer Group is one of Chicago’s largest automotive dealership groups representing eight different franchises. We carry domestic, import and luxury franchises and a premium selection of Certified Pre-Owned vehicles. The Patrick Dealer Group is a family-owned company and has proudly been in business for over one hundred years. Our Pledge is to be the best in sales selection while providing best in class customer satisfaction.. . that’s the Patrick Promise .

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.