Diagnostics Technical Support Representative

Role Description

POSITION SUMMARY

The Diagnostics Technical Support Representative primary purpose is to assist End Users, Field Representatives, and Distribution Partners with all aspects of operation, applications, configuration, connectivity integration and problem resolution on all animal health diagnostic products.

POSITION RESPONSIBILITIES

• Answer high volume of incoming requests for technical support, providing prompt and accurate technical assistance troubleshooting and resolving problems for veterinary clinics, laboratory research, and veterinary academic settings.
• Assist customers, regional sales managers, distributors and strategic marketing partners in answering questions and resolving problems in the areas of product performance, technical inquiries, applications, areas of connectivity and operations training.
• Work with various other departments as needed such as Product Management, Repair, Engineering, Product Support Group, Quality, VMRD, Field Sales, Field Tech Services, Customer Service and VMIPS in relation to support activities
• Handle escalations and escalate as appropriate
• Initiate product returns for replacement, investigation and repair which requires accurate and timely documentation of calls and responses in the call management system.
• Initiate orders to send product for troubleshooting purposes, replace defective product, or customer accommodation
• Apply and communicate Zoetis' policies, procedures, and objectives.
• Participate on special projects and assignments as needed

Education and Experience Requirements

Additional Skills Requirements

Competencies :

PHYSICAL POSITION REQUIREMENTS

The US base salary range for this full-time position is $21.60 - $41.60. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

About Zoetis

At Zoetis , our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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