Senior Broadcast Specialist Job at Dice in Los AngelesMediabistro • Los Angeles, CA, United States
Senior Broadcast Specialist Job at Dice in Los Angeles
Mediabistro • Los Angeles, CA, United States
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job_description.job_card.job_descriptionMentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA. Maintain infrastructure documentation system diagrams, SOPs, workflows, and architecture overviews. Actively participate in daily stand‑ups, shift handovers, and major incident bridges. Provide feedback to refine troubleshooting processes and update SOPs. 15+ years in broadcast engineering, network / system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services. 7+ years as L3 Engineer / Team Lead in a Video NOC or technical support center.
Responsibilities
- Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.
- Manage incident lifecycle : triage, elevate, track, and ensure full ownership until resolution.
- Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.
- Coordinate with customers, vendors, and stakeholders; issue timely outage communications.
- Validate incoming issues, execute diagnostics, and update trouble-ticket systems.
Work on service requests, station turn-ups, and deployment of new broadcast / OTT services.
Required Skills & Experience
In‑depth expertise in : o NOC Monitoring & ITIL Process : Incident / ticketing systems, problem management, RCA, and event handling. o Networking : Cisco / Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX).
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Senior Broadcast Job • Los Angeles, CA, United States
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