Patient Service Representative-Liver Institute

Patient Representative

Job Title : Patient Representative

Department : Patient Care Facility

Hours of Work : 7 : 30am - 5pm

Days Of Week : Monday - Friday

Job Summary : Greets, instructs and schedules patients, registers patients into the computer system, and determines their insurance benefits. Serves as a liaison between patient and clinical support staff.

Duties and Responsibilities :

1. Maintains strictest confidentiality

2. Greets patients in a prompt, courteous and helpful manner.

3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.

4. Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information.

5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.

6. Maintains work area and reception area in neat and orderly manner.

7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.

8. Attends educational and staff meetings as scheduled.

9. Determine and input daily balance of charges and receipts as assigned by the Office Manager.

Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.

Performance Requirements

Knowledge, Skills, and Abilities :

Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.

Education :

High school education or equivalent

Experience and Skills :

1. Strong communication skills with consistent incorporation of judgement and discretion.

2. Working knowledge of medical terminology and coding preferred.

3. Previous two years in a front office using medical management software preferred.

4. Previous typing or data entry at 40 wpm experience.

Typical Physical Demands :

Frequent mobility and / or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20 / 20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.

Typical Working Conditions :

Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.

Required Satellite Clinic Travel :

Travel to local satellite throughout DFW is required. Employees will receive business mileage reimbursement when applicable according to Internal Revenue Guidelines and MDMC Travel Authorization and Reimbursement Policy.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 60 healthcare clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous.

• 150 Top Places to Work in Healthcare by Becker's Hospital Review, 2023
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