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Golf Shop Clerk

Golf Shop Clerk

The Biltmore HotelMiami, FL, US
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Golf Shop Clerk

The Golf Shop Clerk assists the Head Golf Professional and assistant professionals in their daily procedure. Areas included are the golf shop merchandise; POS, golf course play, driving range, and cart storage. Guest service is a priority. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

  • Check in golfers in a manner consistent with hotel standards.
  • Monitor merchandising / sales, the inventory, promoting product, and customer assistance.
  • Monitor golf course activity. Includes play, range, and employee functionality.
  • Guest service related responsibility : Must be able to provide and support an environment consistent with the image, ideals, and goals of the operation.

Requirements

Experience and Education Required

  • High School Diploma is required. Bachelor's degree preferred. PGA apprenticeship preferred.
  • Minimum one year guest service experience preferred.

    • Skills Required

  • Must be able to :
  • Speak, read, write and understand the English language.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Use a computer keyboard and possess basic typing skills.
  • Possess moderate to advanced computer skills.
  • Work in a dynamic and constantly changing environment.
  • Adept to multitasking.

    • Success Criteria

  • Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
  • Guest Focused
  • Anticipates guests' needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful and genuine behavior with internal and external guests
  • Delivers their Best
  • Has energy and sense of urgency for his / her work
  • Resourceful, makes things happen and looks for ways to work more efficiently
  • Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
  • Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
  • Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty and trust
  • Time Management
  • Uses his / her time effectively and efficiently; values time, concentrates his / her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
  • Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he / she disagrees.

    • Physical Demands

  • Must be able to :
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

    • Grooming

    All employees must maintain a neat, clean and well-groomed appearance per Biltmore standards.

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