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Client Services - Senior Manager

Client Services - Senior Manager

Direct AgentsNew York, NY, US
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Senior Client Services Manager

Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.

This NYC based role has a competitive salary range of $85,000-$95,000 depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.

Key Responsibilities

Strategic Client Leadership

  • Own end-to-end client relationships as their primary strategic advisor and business partner
  • Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
  • Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
  • Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
  • Proactively identify and develop new revenue opportunities through strategic account growth
  • Navigate complex client challenges and serve as escalation point for critical issues

Advanced Campaign Strategy & Innovation

  • Lead the development of comprehensive, integrated marketing strategies across all digital channels
  • Pioneer new approaches and testing methodologies to drive breakthrough performance
  • Lead campaign strategy for high-value, complex accounts with substantial budgets
  • Mentor junior team members on strategic thinking and client management

    • Account Leadership & Operational Excellence

  • Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
  • Drive accountability across teams to meet critical client deadlines and milestones
  • Establish project governance and communication protocols for campaigns & deliverables
  • Prioritize competing demands across portfolio of accounts to maximize impact
  • Coordinate with internal teams to maintain project timelines and deliverable quality
  • Mentor junior team members on effective project management and client communication

    • Your Background

    Required Experience :

  • 4-6 years of account management experience with proven track record of driving significant client growth
  • Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
  • Demonstrated experience managing high-value accounts
  • Experience presenting to and influencing C-level executives
  • Strong time management skills ability to prioritize and meet deadlines and work in a fast-paced environment
  • Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
  • Must be self-motivated, highly organized, and a team player
  • Strong attention to detail

    • Essential Skills :

  • Advanced strategic thinking and business acumen
  • Strong analytical skills and data interpretation capabilities
  • Exceptional presentation and communication skills
  • Leadership experience with ability to influence across all organizational levels
  • Deep understanding of performance marketing ecosystem and emerging trends
  • Proven track record of driving measurable business results

    • Why Direct Agents

  • 4-Day Work Week : Join our innovative pilot program designed for sustained productivity and well-being
  • Flexible PTO : Up to 24 days annually based on seniority, plus paid birthdays and volunteer days
  • Remote Flexibility : Work from anywhere options based on seniority
  • Family Support : Comprehensive paid parental leave and family-friendly policies

    • Comprehensive Benefits

  • Premium Healthcare : Full coverage options including One Medical, KindBody, and mental health support
  • Wellness Perks : Citibike membership, fitness reimbursement, and wellness programs
  • Community : Dog-friendly office, team events, and an inclusive culture that celebrates diversity
  • Modern Tech Setup : MacBook Pro and premium software tools

    • Innovation & Growth

  • AI-Driven Innovation : Harness AI-powered workflows to optimize strategies and drive impactful results
  • Future-Forward Tech : Access proprietary tools like Kanopy AI and custom GPTs for advanced marketing solutions
  • Career Development : Shape your path through mentorship, training programs, and direct access to leadership
  • Industry Impact : Contribute to thought leadership and strategic initiatives that drive agency innovation

    • Outstanding Environment

  • Work with premier brands like Marvel, NBA, and NYSE while maintaining boutique agency creativity
  • Direct Agents is proud to be an equal opportunity employer. Join us in shaping the future of digital marketing!
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