Senior Engineering Advisor
Integrity Technology SolutionsBloomington, IL, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionDesign, deploy, and troubleshoot cloud networking solutions in Azure primarily, with some knowledge of AWS and Google Cloud Platform (GCP) environments. Support hybrid cloud and multi-cloud networking solutions, including SD-WAN, VPNs, VPC peering, and interconnects. Support Identity Management with Microsoft Entra ID Connect Optimize on-premises server infrastructure and cloud network architectures for performance, cost-efficiency, and security. Implement and manage cloud-based firewalls and VPN connectivity Ensure compliance with cloud security frameworks and best practices for securing cloud environments. Provide guidance, mentorship, and technical oversight to level 1-3 engineers, assisting in troubleshooting and knowledge development. Lead internal training sessions on advanced network troubleshooting, cloud networking, and security best practices. Act as a subject matter expert (SME) on networking technologies, Server Infrastructure, and cloud networking solutions within the MSP. Assist in refining escalation procedures to improve response times and resolution rates. Act as a trusted technical expert for key clients, providing strategic guidance on network improvements, server migrations, application migrations, cloud transitions, and security enhancements. Communicate complex network, server, and software issues and solutions to non-technical stakeholders, ensuring clear expectations and alignment. Work with third-party vendors, cloud service providers, and carriers to resolve external networking, system, or software issues affecting client environments. Identify recurring network and cloud issues and implement automation or process improvements to reduce manual troubleshooting. Identify and implement process and efficiency improvements that apply across multiple client environments Document network configurations, troubleshooting steps, and RCA findings to improve team efficiency and knowledge sharing. Implement PowerShell and other scripting to automate tasks across multiple clients Stay up to date with emerging network and cloud technologies, ensuring best-in-class MSP service offerings. Participate in the on-call rotation as required. Attend and contribute to professional and technical training sessions, sharing key insights for individual and organizational improvement. Perform other tasks as assigned to support business objectives. 7+ years of experience in IT solution design, architecture, or consulting, preferably within an MSP environment. Relevant technical certifications (e.g., Microsoft, Cisco, AWS, VMware, or equivalent). Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). Ability to design scalable, cost-effective, and secure IT solutions. Experience with project estimation, bill of parts creation, and licensing models. Vendor selection and procurement processes. Strong Excel and writing skills to communicate solution components and needs analysis Deep understanding of TCP / IP, DNS, DHCP, VLANs, VPNs, OSPF, STP, and subnetting. Experience with firewalls, switches, and routers (Sonicwall, Meraki, Aruba, Cisco, Fortinet, etc.). Knowledge of SD-WAN, routing, switching, wireless technologies. Microsoft Azure (IaaS, PaaS, SaaS, Virtual Machines, Azure AD, networking, Azure Virtual Desktop). AWS cloud services (EC2, S3, VPC, IAM, etc.) is a plus. Virtualization platforms, SAN, and Clustering (VMware vSphere, Hyper-V). Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive). Microsoft Defender for Business & Compliance Solutions. Identity Management with Entra ID Connect, Intune, Conditional Access Policy. SAN / NAS solutions and best practices. Backup & disaster recovery solutions (Veeam Backup). Business continuity planning and DR strategy development. Windows Servers (Active Directory, Group Policy, DNS, DHCP, RDS). Scripting with RMM tools and Powershell Experience with Linux-based systems is a plus. Endpoint management solutions (Intune, RMM tools like Automate). 8+ years of hands-on experience in enterprise networking, preferably in an MSP or multi-client environment. Strong expertise in routing and switching (OSPF, EIGRP, VLANs, STP, etc.) across multi-vendor environments. 5+ years of experience in cloud networking, including Azure (preferred) or AWS / GCP-based networking solutions. Strong Microsoft 365 skills in deploying, migrating, and managing Microsoft 365, Entra ID, SAML, Intune, Conditional Access policy, MDM / MAM Advanced troubleshooting skills with firewalls, VPNs, SD-WAN, and hybrid networking. Experience supporting multi-vendor network environments (Cisco, Meraki, Sonicwall, Aruba, Fortinet, etc.). Proficiency in network automation, scripting (Powershell, Python), and MSP RMM tools (Automate, PRTG, etc.). Strong understanding of cybersecurity principles, including best practices for network security, segmentation, and zero-trust architectures. Excellent documentation and communication skills, with the ability to explain technical concepts to non-technical clients. Expert-level troubleshooting and problem-solving abilities across on-premises server / software infrastructure and cloud environments. Cloud networking expertise with a focus on hybrid and cloud connectivity. Excellent communication skills for technical and non-technical audiences. Proactive mindset with a focus on continuous improvement and automation. Ability to manage high-priority incidents and collaborate with clients, vendors, and cloud service providers. Sitting for extended periods while working at a computer. Occasional lifting and moving of IT equipment (e.g., laptops, desktops, peripherals, or small networking devices) weighing up to 40 lbs. Hybrid work model – combination of remote work and in-office presence. Office setting : Open-space office environment with shared workstations and collaborative areas. Remote work : Requires a reliable internet connection and a dedicated workspace, free of distractions, for focus and productivity. Collaboration : Regular virtual meetings, calls, and team interactions through digital communication tools. Pace of work : Fast-paced environment requiring multitasking, attention to detail, and adaptability. Medical, dental and vision insurance Short and long term disability Life insurance 401(k) with company match Paid time off Company holidays Birthday bonus day Anniversary bonus day(s) Celebration day Paid certifications
Job Description
Job Description
Job Summary
The Senior Engineering Advisor is a senior-level technical authority responsible for resolving the most complex network and cloud infrastructure issues across a diverse client base. This role requires expert-level knowledge in both on-premises and cloud environments, with a focus on delivering secure, stable, and high-performing network solutions. As the top escalation point within the organization, this engineer leads in-depth root cause analysis, mentors team members, and contributes to the development of best practices and process improvements. By combining technical leadership with hands-on problem-solving, this role plays a critical part in maintaining service excellence and driving innovation across Integrity’s technical operations.
This is a hybrid position requiring two days in the Integrity office.
Key Responsibilities
Advanced Troubleshooting & Incident Resolution :
- Serve as the highest escalation point for complex network and cloud connectivity issues across multiple client environments.
- Perform deep-dive troubleshooting using packet analysis, log reviews, and diagnostic tools to resolve critical network issues.
- Analyze system and software environment issues that impact business productivity
- Conduct root cause analysis (RCA) for recurring network or system problems and implement long-term corrective actions.
- Work collaboratively with cloud architects, infrastructure teams, vendors, and internal engineers to resolve issues across hybrid or cloud-native environments.
Cloud Networking & Hybrid Infrastructure Support :
Technical Leadership & Mentorship :
Client & Vendor Interaction :
Automation & Continuous Improvement :
Additional Duties :
Qualifications & Skills
Solution Design & Estimation :
Networking & Infrastructure :
Cloud Computing & Virtualization :
Microsoft 365 & Productivity Solutions :
Storage & Backup Solutions :
Server & Endpoint Management :
Qualifications & Skills
Strong leadership and mentorship skills to support level 1-3 engineers.
Physical Requirements and Work Environment
Benefits
8 : 00 am - 5 : 00 pm CST
40 hours
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Senior Advisor • Bloomington, IL, US
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