Technician, Field Service

Job Description

Job Description

Posting Deadline : 11 / 14 / 2025 or until position is filled.

General Summary

As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.

Essential Duties / Responsibilities

• Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
• Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
• Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
• Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
• Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
• Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
• Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
• Maintains accurate records of work orders, service updates, and customer interactions.
• Works on regularly scheduled days as well as unscheduled days and / or beyond regular work hours due to customer or operational demands, as needed.
• Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
• Other duties as assigned.

Job Requirements

Working Conditions

Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

For information about Rise's Benefits, please visit https : / / www.risebroadband.com / about / careers / benefits /