Windows Packager / AutomationSystem Engineer

Windows Packager / Automation System Engineer

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Overview

This position requires specialized knowledge and skills in architectures, technologies, tools, and an in-depth understanding of underlying hardware and software architectures, the ability to recognize, diagnose and resolve complex problems, and the ability to evaluate and integrate emerging technologies independently and quickly.

Responsibilities

• Ability to develop solutions using PowerShell, VBScript, etc. to identify and / or remediate problems / issues / requirements related to Microsoft Workplace Modernization efforts : Windows 10 SAC (and above) and Office M365 Apps.
• Develop scripted solutions to evaluate, identify and remediate issues related to computer system health (e.g., status of critical services, restarting failed services, low disk space, high CPU utilization, reviewing event logs).
• Collaborate / interact with diverse functional groups to accomplish objectives.
• Research, evaluate, and develop complex technology components of a tactical nature.
• Independently install, test, and implement complex component-level changes within the technology infrastructure.
• Operate, maintain, and provide support for a wide variety of complex technology components.
• Establish operational processes for delivering world-class technology platforms.
• Analyze and develop innovative resolutions for complex problems involving availability and / or performance at the component level; work with suppliers to resolve problems and implement approved solutions independently.
• Perform capacity and performance analyses and develop recommendations.
• Develop, plan, and manage project tasks; participate in materials and oral presentations for customers and management.
• Lead meetings related to specific technical projects or tasks.
• Develop and recommend innovative solutions to business problems of moderate complexity, including cost-benefit analyses.
• Establish and maintain working relationships with suppliers; understand and influence supplier strategies and product directions.
• Maintain specialized knowledge of current and emerging technologies within the assigned division or platform.
• Provide training to less experienced IT team members.
• Analyze and resolve complex hardware and software problems with distributed systems; use in-depth knowledge of distributed hardware and software systems.
• Utilize management systems for endpoints (e.g., Tanium, MECM, Ivanti MDM / Neurons, Active Directory and others as required).
• Perform tests and implement hardware / software adds, changes, backups, and restorations; conduct visual checks of system components, wiring and status lights.
• Escalate unusual findings; provide periodic system status reports and weekly status reports; maintain project plans and notify management of critical failures or missed milestones.
• Follow change and test management procedures; provide action plans for fault resolution and isolation testing; document all solutions and share findings.
• Develop, implement, and follow appropriate quality assurance programs; recommend procedures for new hardware / software products and applications.
• Update computer-based documentation and trouble ticket systems to track equipment configurations, changes, issues, and performance data.
• Monitor trouble tickets related to deployment / packaging / automation projects and take corrective actions; cooperate to ensure orderly deployment of services with necessary training and knowledge transfer.
• Create change requests in compliance with existing procedures for change management; provide user assistance, training, and on-site support as required.

Qualifications

Education / Knowledge Requirements

Seniority level

Employment type

Job function

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