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Macintosh Enterprise Systems Engineer

Macintosh Enterprise Systems Engineer

ZipRecruiterOak Ridge, TN, US
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Overview

Macintosh Enterprise Systems Engineer

East Tennessee company is seeking a Macintosh Enterprise Systems Engineer to join their growing team. The group manages 14K+ client systems in a highly dynamic research community.

Responsibilities

  • Streamline processes surrounding the lifecycle of computer systems, including improvements in acquisition, configuration and deployment of new systems, daily operations and maintenance, monitoring, automated / proactive support, services, and retirement.
  • Assist with the highest level of troubleshooting as needed, working with manufacturers, vendors, support staff, and users of the platform.
  • Create and maintain internal operating procedures and end user documentation.
  • Contribute to the overall management of cyber security risks and implementation of tools to support mission.
  • Provide centralized client management solution for macOS systems.
  • Create installation packages for automated deployment of software applications and updates for macOS systems.
  • Orchestrate testing of new features, applications, patches, etc., before they are released to production.
  • Act as a subject matter expert for policy discussions and assist internal and external groups with macOS management related projects.
  • Function as a liaison between the macOS user community and the IT organization.
  • Maintain a dialog with the macOS user community through blog posts and email as well as other communication systems to ensure buy-in and facilitate collaboration.

Required Qualifications

  • Advanced / expert understanding of macOS internals (application bundles, Profiles, preference domains, launchd, etc.)
  • Advanced / expert understanding of centralized macOS management systems and deployment services
  • Knowledge of Device Enrollment fundamentals and Apple Business Manager
  • Strong shell (bash / zsh) scripting ability utilizing macOS specific tools
  • Practical experience with installer package creation and package scripts
  • Practical experience with Apple hardware and software
  • Knowledge of macOS and application security
  • Knowledge of networking services such as DNS and DHCP
  • Experience with task automation
  • Strong written and oral communication skills in English
  • U.S. Citizenship is required, and the ability to obtain Department of Energy security clearance is .
  • The ability to work occasional extended and weekend hours to resolve urgent problems or meet critical milestones is required.

    • Desired technical qualifications

  • Jamf certifications (Certified Tech, Certified Admin, Certified Expert)
  • Experience with software update regression testing.
  • Experience with Microsoft directory services integration (Active Directory, macOS Device Compliance / Conditional Access etc.).
  • Experience with application virtualization software and approaches.
  • Experience with programmatically interacting with web-based application programming interfaces such as the Jamf Pro and Classic APIs
  • Database experience (MySQL, sqlite, Oracle), involving installation, configuration, management, and maintenance. Experience with SQL database queries, particularly for data analysis is desired.
  • Web Server configuration experience (Apache and Tomcat)
  • Experience in basic Linux server setup and administration
  • Experience with Adobe and Microsoft applications for Mac (Office, Acrobat, etc.).
  • Knowledge of basic incident, problem, and change management procedures
  • Experience with configuration and management of remote storage resources, such as Dropbox, iCloud, or Amazon S3.
  • Experience with Python programming.
  • Application programming skills.

    • Behaviors and traits required for success

  • Must be able to demonstrate a scientific approach to evaluations, testing, troubleshooting and solution design.
  • An understanding and practical experience in an operational IT organization, with experience in robust testing and change control procedures.
  • Willingness to evaluate processes and procedures and suggest constructive paths for improvement in business and technical processes.
  • Ability to work both independently and as a strong team contributor.
  • Strong customer relationship skills and willingness to lead customers through successful, challenging projects.
  • Willingness to follow up with end users and support staff concerning issues.
  • Must stay current with new technologies, hardware and software and the latest security threats.
  • Strong commitment to ethical and professional values.
  • Maintains compliance with environmental, safety, health, and quality standards.

    • Experience

  • Experience working in a science or technology environment is highly desired
  • 10+ years supporting Mac systems
  • Proven 5 + years managing Mac systems

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