Member Service Representative

Position : Member Services Representative - Front Desk

Reports to : General Manager (GM) / Assistant Manager (AM) / Shift Lead

Department : Operations

Purpose : Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and Responsibilities :

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Ensure that all proper training has been completed in order to operate safely and efficiently.
• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
• Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Process and Review Daily Club Activity Paperwork and file in appropriate folders.
• Audit and Balance Cash Drawers on a daily basis.
• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents.
• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment.
• Adhere to company's policies and guidelines and address any minor infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stocking all retail and promotional items for following shift.
• Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.
• Staying up to date on all required certifications and training courses.
• Communicating with, promoting, touring, and assisting prospects and potential members.
• Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies.
• Ensuring Facility complies with all state and federal laws and insurance requirements.
• Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications :

Benefits & Perks :

Other Details :

J-18808-Ljbffr